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But what does that mean for you? Based on consumer reviews from reputable sites such as Trustpilot, Sitejabber, and Reddit, Banggood’s customer service is hit or miss. Its site claims 24/7 service with one-click contact.
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Does Banggood have good customer service?Īt its core, Banggood values excellent customer service.
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Consider creating a PayPal account before shopping on Banggood to practice safe buying.īanggood ships its products to nearly every country except South Sudan, Yemen, Crimea, Syria, and the Chinese mainland. For all other transactions, Banggood guarantees a refund if any quality issues arise.
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In contrast, 2600 one-star reviewers plus hundreds of negative commenters on Reddit report Banggood as a scam – with extremely slow shipping or no shipping at all.Ī deep-dive into Banggood’s product quality and warranty policies show that many higher-priced items such as electronics, appliances, and furniture are covered from 30 days up to 1 year. Banggood’s 66,843 five-star reviewers on Sitejabber gush about excellent customer service, detailed product information, reliable shipping, and quality products. For some perspective, Amazon, which has a monopoly over e-commerce and over 300 million registered users, is rated 4.23 stars. Is Banggood reliable and trustworthy?Īs mentioned, 4.59 stars is a relatively high rating for an e-commerce site. Sitejabber ranks this close cousin of Banggood at 3.15 stars with thousands of atrocious reviews. If you choose to purchase from a China-direct e-commerce site, be wary of AliExpress. Although Visa and Mastercard are supported within the platform, using your credit card is not recommended. When it comes to your sensitive data, Banggood recommends using PayPal Purchase Protection to prevent fraud. Before using Banggood, install an antivirus tool to protect your computer. Though the chances of being “scammed” are low, consider reading most if not all the reviews on the product(s) you are looking to purchase to ensure legitimacy.īanggood itself does not contain viruses or malware, but it is important to be aware of pop-ups and other external ads that can pose a risk to your computer. The 2600 one-star reviewers who expressed that Banggood is fraudulent complained about slow shipping, bad customer service, poor inventory (i.e., listing out-of-stock items as in-stock), never receiving items, and unpaid refunds. And though the platform is legal in all countries, many consumers have their gripes. Is Banggood legal and safe, or is it a scam?Īccording to 101,588 Sitejabber reviews, Banggood sits at a decent 4.59 stars. Banggood sells products from hundreds of unrecognizable yet seemingly reputable brands exhibiting stellar reviews of no less than 4.7 stars. By using Banggood you are effectively bypassing the global supply chain by purchasing directly from China, which is one of the reasons why Banggood is so cost-effective. You’ve likely noticed that many of your everyday household products, from appliances to clothing, have the infamous “Made in China” stamp. Banggood prides itself on excellent customer service and boasts over 66 million registered users.Īccording to the Brookings Institution, China upholds a manufacturing output of over 2 trillion dollars, 7.5% greater than that of the United States. Each carefully selected product comes directly from a warehouse, eliminating the inherent uncertainty of buying from third-party sellers. Banggood promises lightning-fast shipping with 37 warehouses worldwide. Since 2006, Banggood has provided a global marketplace for consumers to purchase high-quality Chinese goods. Company Information Table Official Website:įacebook Instagram Youtube Twitter Pinterest VK Blog Reddit Tiktok So, what makes Banggood a legitimate place to shop? And why is every product, over 200,000 of them to be exact, listed at such an aggressive discount? In this article, you will find a detailed analysis based on website information, consumer reviews, and deep-dives into company policies that will help you decide whether or not Banggood is worth your time, money, and patience.